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Returns and refunds

Right to cancel
According to the clause 5 of the Legislative Ordinance number 185 of the 22nd of May 1999, the Customer (if recognized as “Consumer” according to the clause 1, letter B, of the D. Lgs 22 maggio 1999 n. 185) has the right to withdraw from the contract and to send back the Products ordered, with no penalty and without specifying the reasons, not later than 14 (fourteen) days from the delivery time.
The Right to Cancel the contract of sale can be exercised by the Customer within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the Customer acquires, or a third-party other than the carrier, physical possession of the Products.


To exercise the right to cancel, the Customer must inform Dopa Interiors S.r.l. of his/her decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). The Cancellation form can be used, but it is not obligatory.
To meet the cancellation deadline the Customer must to send his/her communication concerning the exercise of the right to cancel before the cancellation period has expired.

 

The right to cancel does not apply to the following kind of contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised;
  • Contracts for the supply of goods which are liable to deteriorate or expire rapidly;
  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
  • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.


Effects of cancellation
Should the Customer cancel this contract, we will reimburse to the Customer all payments received, including the costs of delivery (except for the supplementary costs arising if the Customer has chosen a type of delivery other than the least expensive type of delivery offered by us).

We will make the reimbursement using the same means of payment as used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of the reimbursement.
Refund may be suspended until receipt of Products.
The Customer shall ship back the Products to the Italian address, that will be indicated by Dopa Interiors Customer Service, without undue delay and in any event not later than 14 (fourteen) days from the day on which the Customer communicates the cancellation from this contract to us. The deadline is met if the Customer sends back the Products before the period of 14 days has expired.

Please make sure that the returned products are in resalable condition.

 

All returns (which should be perfectly intact) must be authorized by the Customer Service. The Product must not have suffered damages and it must be in a state of cleanliness.


All returning shipping costs will be charged to the Customer. After the receipt, Dopa Interiors will examine the Products to verify the existence of any damages (the substantial integrity is an essential condition for the exercise of the right of withdrawal). If the Product have been damaged during the transport, then Dopa Interiors will inform the Customer (within 5 working days from the receipt of Product in their stores), to enable the Customer to do a timely complaint against the carrier chosen by the Customer and get a refund of the value of the Product (if insured). In this case, the product will be made available to the Customer for the return, simultaneously cancelling the request of withdrawal.


In order to start the returning process, if you are a registered Customer, you can go to “My orders”, then push “RETURN ITEM(S)”. In any case, you can contact us directly at info@dopainteriors.com and/or use the Cancellation form.

Attention: All postage and packaging for returning Products are charged to the Customer. For more information, please contact our Customer Service.

 

 

Replacement / Returning faulty Products
The replacement of the defective Products or parts requires time just below or even equal to that of production since it is almost always produced to order. The practice of substitution will be initiated as soon as we receive the photographic record from the Customer, which must be received not later than 3 (three) days from the date of delivery. Any possible replacement of the Products produced to order will not be made if the purchaser seeks deviations from the colours and/or shades of fabrics, leather, metals, wood, glass and stone published on the Website.


Our commitment will operate with the utmost speed in order to reduce waiting times.
Defective Products or parts, must be returned to Dopa Interiors S.r.l. within 10 (ten) days after the delivery.
The postage and packaging for the return shipment should be charged to Dopa Interiors S.r.l.


Defective merchandise will be returned or refunded if the replacement with the same Product is not possible.


In order to start the returning process, if you are a registered Customer, you can go to “My orders”, then push “RETURN ITEM(S)”. In any case, you can contact us directly at info@dopainteriors.com and/or use the Non-compliance form.

 

 

Received Wrong Product
In the event of a wrong Product delivered, the Customer is in charge of returning the Product(s) to Dopa Interiors S.r.l. within 7 (seven) days from delivery, in the original and intact packaging, with its delivery note.


Once the Product is received in its correct form, Dopa Interiors S.r.l. will send at its own expenses the Product initially ordered.


In order to start the returning process, if you are a registered Customer, you can go to “My orders”, then push “RETURN ITEM(S)”. In any case, you can contact us directly at info@dopainteriors.com.